Hello Tamer, againPlease let us know if you’d like to know how the games work, and what RTP is. RegardsHello TamerPlease let us know if you’d like to know how the games work, and what RTP is. Would you like to make a claim to a game provider directly? Dear SabrinaIn that case, please provide an official response from your bank to our support. Please kindly contact your bank re the issue. The support has also provided you with a confirmation that the withdrawal was indeed successful.
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Many casinos require you to make a deposit before you withdraw for the first time. It takes time, but you should eventually get the money. I didn’t even use the bonus but won the money through slots and blackjack there alone. It is 1058 euros, but the money is not paid to me, which is very frustrating for me because I am in a not so good financial position and can use every cent. Once the money return onto your gaming account, please create a new request immediately. The casino cannot control the game outcome.
1) Can you please provide your account ID in order to investigate? Since Vulkanvegas is only an operator, we do not produce games, or have an influence on game outcome. Also, please feel free to make an official claim at casino guru/directly to the game provider. Are you 100% certain you play at a legit vulkanvegas website?
Please kindly answer the question re addiction, can you control the game? Also, kindly let us know if your account is verified and if you are suffering from gambling addiction. Dear DzalilWe are looking forward to the video that you promised to upload, also you are more than welcome to check out the eCogra report on RTP of the games.
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In case you have any doubts about your withdrawals, you can always at any time set the gambling limits. Our games operate under strict regulations to maintain fairness. As a licensed casino, we are committed to ensuring fair play and vegas casino app download apk transparency. Dear LeopoldWe regret to hear about your experience and concerns with our games.
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- Should you like to leave a feedback to the game developer directly – please kindly let us know.
- Hello, I also have problems to withdraw from Vulkan, I already verified my account and requested the withdrawal, after 3 weeks I received the confirmation of a payment of 500 (I requested 5000) which was rejected the next day, this happened with 2 requests more.
- I want to withdraw the money from vulkan vegas, I just wait for the account to be validated for 14 days, I receive notifications from them with the bonuses, only the validation e-mail does not.
- Hello Tobias Congratulations on you win!
Please mind, casino and slots themselves – is a game of chance. We are sorry you lost the funds, may we ask if anyone pushed you to continue playing? All withdrawals will be approved according to T&Cs specified. If you do not agree with any of the aspects, or believe the casino violated the T&Cs, please kindly make a complaint at CasinoGuru. Thus, the amount of 60 eur was transferred to your real money balance, and you were able to withdraw the funds. Dear RobinThank you very much for your feedback!
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Hello BarbaraThank you for yoru feedback! Hello Sabrina Can you please share your account ID in order to investigate? Please tell us more about your issue. Dear hans Thank you for your feedback! You can be lucky or you may lose money. Save my name, email, and website in this browser for the next time I comment.
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For three months there was a check and every day I was offered to play. They hope you play, which is a surefire way to lose. Procrastination is a casino trick. My colleague already contacted the casino representative and asked them what’s going on.
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Hello B FantasticThank you for the constructive feedback! KYC is an important part of any licensed casino. Hello Slavisa Thank you for your feedback! Hello Andreas Could you please explain your issue in more details? In any case, we do guarantee you’ll get the money.
- Please mind, casino and slots themselves – is a game of chance.
- Also, please feel free to make an official claim at casino guru/directly to the game provider.
- Please help with the casinos that give you the opportunity to play free slots without putting money if you win what happens you can claim the winnings or not
- Nobody is pushing you to continue playing when you hit a win.
Dear MarioCongratulations on your win! Your feedback is important to us. If there’s anything specific you’d like us to look into or if you’ve encountered an issue, please share your Player ID so we can assist you properly.
Please enjoy a bonus from VulkanVegas. Hello Christian Thank you for your feedback! Please provide as much information as you can, we are here to help you! Sorry, HerbertBut we cannot find any user registered with the e-mail you’ve provided. Can you please share your account ID in order to investigate?
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Dear StefanThank you very much for the feedback! Dear HuuThank you for your feedback. Dear Stefan Thank you for the feedback! Can you please share your account in order to investigate?
Your request will be handled in accordance with our responsible gaming policies.Please note that all games operate with certified RNG technology and outcomes are random; deposits do not guarantee wins.If you wish to proceed with permanent self-exclusion, please contact our support team via official channels so it can be applied immediately. Dear Tobias Congratulations on a big winPlease kindly provide all the requested photos in order to complete KYC. Indeed, all the withdrawals are approved according to T&Cs of the casino. Nobody is pushing you to continue playing when you hit a win. Dear DzalilShould you require any personal information – please address the issue to support and GDPR officer.
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Your email address will not be published. Dear T DThank you for your detailed feedback — and we’re truly sorry you had such a frustrating experience.Please understand that all verification steps, including the selfie with ID and handwritten note, are standard security practices designed to protect your funds and identity. The website clearly states, that it operate within the Curaçao jurisdiction, and in addition during registration and every time during log in you accepted this fact and agreed that you are fully aware. Dear Guy from GermanyThank you for the feedback!
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In the end, you just don’t give me my money and just hold me up, I’ve probably already written to the support more than 10 times and they always say the same thing, I should wait a few more days, but I’m sure they will would tell me the same thing a year from now. Dear AnnelieseThank you for your feedback.Casino is a game of chance, you can win and you can lose. Should you like to leave a feedback to the game developer directly – please kindly let us know.
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Dear MarkusVulkanvegas is an operator, not the game provider. Hello Faouzi Can you please provide your account ID in order to investigate? Can you please provide your account ID in order to monitor?